Support - Fleet Operations (12 Months Contract With Agency)

Job Description - Support - Fleet Operations (12 Months Contract with Agency) (MER0003EK4) Group: Mercedes-Benz Group AG
Description: To assist in the operational aspects of the vehicle leasing/rental services and fleet management to ensure best possible value added services to customers and provide proper evaluation and feedback on vehicle maintenance items to assist in the company's cost control.
Responsibilities:On 24/7 standby (weekly rotation) to attend leased vehicle's breakdown/accident. Advise customers on accident processes, e-file accident reporting etc.Constantly update operational issues to Team Leader.Regularly inspect fleet vehicles to ensure vehicles cleanliness & roadworthy.Daily liaise with workshop's advisor on all mechanical & accident repair status including documents on repairs quotations & raising of PO (Purchase Order) etc.Liaise with respective dealers & sales team on taking delivery of a new vehicle. Understand new vehicle functions, warranty period, service schedule, etc.Any other ad-hoc duties assigned by immediate supervisor.Qualifications:Preferably having some relevant work experience in automotive/vehicle leasing industry.Preferably having some front-line experience of handling customers.Preferably with good & clean driving history.Able or experience in handling high-end vehicles.Highly motivated independent worker with minimum guidance required.Ability to work in an international and intercultural context.Able to multi-task.Able to perform OT on weekends and public holidays.
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