Job Title: Supervisor Outlet
Primary Purpose: The successful individual will leverage their proficiency in retail to…
Client & Service Expert:Partner with Store Manager to develop business driving initiatives that build a repeat business or attract a new customer to the store.Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate.Ensure all associates complete the sales training program and develop strong product knowledge across all categories.Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.Leadership Presence:Achievement of personal sales goals.Educate team on sales plans, personal sales goals, store stats and drive team to achieve them.Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.Foster a team environment by creating a fun, competitive, inviting atmosphere.Building Brand Equity:Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy and lifestyle to the sales team and customer.Ensure brand and operating standards are met to support brand consistency.Ensure store presentation standards are achieved and maintained.Operational Excellence:Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.Accurately process all POS transactions and inventory functions such as transfers, receiving, FedEx shipments, repairs and damages to maintain the integrity of the inventory.Adhere to Kate Spade loss prevention policies and operational procedures.The accomplished individual will possess: Strong written and verbal communication skillsDetail orientedProactive ability to multi-task and prioritizeAn outstanding professional will have: Minimum 2-3 years' experience in luxury goods or a comparable retail environmentCollege degree preferredPrior luxury goods experience preferredPhysical requirements: Available to work store schedule, as needed, including evenings and weekendsStanding for extended periods of timeAble to safely lift boxes up to 40 poundsComfortable climbing laddersOur Competencies for All Employees: Drive for ResultsCustomer FocusCreativityInterpersonal SavvyLearning on the FlyPerseveranceDealing with AmbiguityOur Competencies for All People Managers: Strategic AgilityBuilding Effective TeamsManagerial CourageKate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.
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