The Star Assistant is the central contact person for all incoming visitors and the first impression. After the initial reception, the Star Assistant has to coordinate and assign the visitors/ customers to the respective consultant.Together, with the rest of the retail team, the Star Assistant contributes to a superior customer experience and improves the customer satisfaction.
Duties & Responsibilities: Welcoming and assignment of the visitor/ customerPrior information about incoming customers with an appointment.Reception of all entering visitors/customersAssessment of the visitors'/customers' concern (with and without appointment).Accurate assignment of the visitor to the consultant pool.Allocation of visitors/customers to the assigned consultant (visitors with appointment or existing customers with an assigned consultant) or to the relevant pool via a Matching Tool.Supervision of the visitor/ customerOverall coordination of the visitors within the dealership.Active steering of the current workload of potential consultants by keeping a permanent overview.Creation of transparency in the optional planning and assurance of a smooth workflow.Reprioritization of the deployment of the consultants in bottleneck situations.Guidance of the visitor/customer to the respective consultant who is being presented by him.Handover of necessary information about the visitor/customer to the consultant.Assurance of a pleasant stay (before and after the counseling by a consultant as well as for all accompanying persons).Bridging of the waiting time by offering refreshments and orientation and introducing the visitor/customer to the digital product presentation.Functioning as a link between the departments.Assurance of a positive first impressionTransmitting of a positive first impression of the brand, company and dealershipFirst contact person for the visitor/customer.Permanent monitoring of the welcome area and the showroom and immediate reception of incoming visitors/customers.Checking of the working area (welcome area, front office, vehicle display area and consultation area) and taking care of a flawless general condition.Qualifications: Previous work experience as a Receptionist, Front Office Representative or similar roleProficiency in Microsoft Office.Professional attitude and appearance.Multitasking and time-management skills, with the ability to prioritize tasks.
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