Star Assistant Code : Mb 0090Ob | Sales Obour Mercedes-Benz

The Star Assistant is the central contact person for all incoming visitors and the first impression. After the initial reception, the Star Assistant has to coordinate and assign the visitors/customers to the respective consultant. Together, with the rest of the retail team, the Star Assistant contributes to a superior customer experience and improves customer satisfaction.
Duties & Responsibilities: Welcoming and assignment of the visitor/customer.Prior information about incoming customers with an appointment.Reception of all entering visitors/customers.Assessment of the visitors'/customers' concern (with and without appointment).Accurate assignment of the visitor to the consultant pool.Allocation of visitors/customers to the assigned consultant (visitors with appointment or existing customers with an assigned consultant) or to the relevant pool via a Matching Tool.Supervision of the visitor/customer.Overall coordination of the visitors within the dealership.Active steering of the current workload of potential consultants by keeping a permanent overview.Creation of transparency in the optional planning and assurance of a smooth workflow.Reprioritization of the deployment of the consultants in bottleneck situations.Guidance of the visitor/customer to the respective consultant who is being presented by him.Handover of necessary information about the visitor/customer to the consultant.Assurance of a pleasant stay (before and after the counseling by a consultant as well as for all accompanying persons).Bridging of the waiting time by offering refreshments and orientation and introducing the visitor/customer to the digital product presentation.Functioning as a link between the departments.Assurance of a positive first impression.Transmitting of a positive first impression of the brand, company, and dealership.First contact person for the visitor/customer.Permanent monitoring of the welcome area and the showroom and immediate reception of incoming visitors/customers.Checking of the working area (welcome area, front office, vehicle display area, and consultation area) and taking care of a flawless general condition.Qualifications: Previous work experience as a Receptionist, Front Office Representative, or similar role.Proficiency in Microsoft Office.Professional attitude and appearance.Solid written and verbal communication skills.Ability to be resourceful and proactive when issues arise.Excellent organizational skills.Multitasking and time-management skills, with the ability to prioritize tasks.Fluency in English.Bachelor's degree; additional certification in Office Management is a plus.
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