Scope: The SR. Key Account Manager has direct responsibility for key customer relations and the functions and goals of the Sales Representative selected for his Channel. This role is part of the purchasing process, requiring the determination of the forecast for each customer and SKU.
In the finance area, the manager will be responsible for keeping the assigned accounts organized, coordinating the collection of payments, and communicating with the AR coordinator.
Follow-up on the reimbursement of funds for commercial activities and the issuance of the corresponding credit note is essential.
This role includes managing digital business in the accounts, signing contracts (coordinating changes to adapt to local law), coordinating with IT for system integration, and providing sales support for physical products associated with this business.
This position reports directly to the General Manager and is accountable for achieving sales targets, maximizing retail space, and handling administrative duties. The individual will maintain and grow existing relationships with key retailers and partners.
The SR. Key Account Manager is the point person for all aspects of customer relations and the sales process. The individual must be an expert on the vendor's brand and product line and be familiar with competitive products, industry trends, and the retail environment.
Duties & Responsibilities: Develop comprehensive retail activity and promotional calendars tailored to each retail account. Maximize the effectiveness of vendor software and hardware launches by negotiating retail support at point of sale and across applicable advertising vehicles. Determine and guarantee placement of the appropriate product mix for each account, tailoring the mix to the strengths and characteristics of each retailer. Ongoing negotiation of additional floor and retail space for displays, interactives, and promotional materials. Plan and execute all product transitions and price adjustments across all retail accounts and stores simultaneously. Maintain healthy retail inventory levels to maximize sales opportunities. Develop and manage annual retail marketing and promotional budget. Conduct weekly analysis of sell-thru, sell-in, inventories, and other market/account data, presenting strategic recommendations based on that analysis. Manage co-work with a Sales Analyst who provides operational support, store-level purchasing recommendations, sales analysis reports, and forecasts. Conduct weekly or bi-weekly face-to-face meetings with each retail buyer to ensure maximization of sales. Develop annual sales budget by account and product, tracking and adjusting monthly for three months in advance. Review account performance weekly across all departments (Finance, Logistics, Accountability). Seek development of new business opportunities "out of the box". Develop and track trade marketing promoter's sales targets. Ensure compliance with partners' sales guidelines such as street dates. Skills & Qualifications: University degree in sales, marketing, or equivalent related experience. 5+ years of experience in a retail sales role. Experience in consumer electronics or a related field. People management experience. General knowledge of merchandising, branding, sales analysis, and retail advertising. Superior written and verbal communication skills. A proven ability to establish and maintain strong working relationships with a variety of stakeholders. Understanding of P&L drivers. Strong analytical skills with a creative approach to idea generation and problem-solving. Ability to multi-task and thrive in a fast-paced environment. Highly developed negotiation and presentation skills. Organized, resourceful, strategic, and results-oriented individual. Self-driven, results-oriented with a positive outlook, forward planner, team player, and ability to work in an entrepreneurial environment. Advanced knowledge of Microsoft Office software. Proficient verbal and written language skills in English.
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