Sr It Support Engineer | Argentina

WHY DEPT? We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.
JOB PURPOSE In this role, your primary responsibility will be to manage IT support tickets and projects aligned with global initiatives based on your training progression. Our focus is on fostering both your professional and personal growth through technical training, while also emphasizing the development of interpersonal and soft skills to support a well-rounded career at DEPT.
You will report to the AMER Regional IT Director, who will guide you through your training and career development, helping you navigate challenges related to tasks, projects, and work relationships. Teamwork is essential, as you will collaborate with colleagues globally, and understanding and navigating cultural differences will be a key part of your interactions.
We value your openness to constructive feedback and your ability to apply newly acquired skills to future tasks and projects. While much of the work will involve routine and repetitive tasks essential to "keeping the lights on," we balance this with opportunities to work on engaging projects and develop new skills. In the early stages, expect detailed instructions and a constant feedback loop. As communication develops and trust is built, you will gain greater autonomy.
Our customers are DEPT employees worldwide, so clear communication is critical when addressing their requests. The ability to explain technical information in layman's terms is highly valued, along with strong customer service skills.
KEY RESPONSIBILITIES Global Support: These responsibilities mark the beginning of your career at DEPT. As you gain experience, you will become more efficient with tasks, allowing you to take on additional training and responsibilities. Your responsibilities will include, but are not limited to, the following:
Collaborating with the Global IT Team to resolve daily ticketsProviding support remotely, using Jira Service Management ticketing system, Slack, email, and video conferencing as primary sources of communicationBeing resourceful with troubleshooting, referencing process documentationProducing high-quality results, minimizing errors and repeated questionsResolving IT Support tickets promptlyManaging user accounts and permissions across multiple platforms in systems such as Atlassian, Google, Keeper, Slack, and other company tools with proper trainingGeneral hardware support, password resets, basic troubleshootingAssisting in employee onboarding and offboarding processesConducting routine audits with detailed instructions provided by Product OwnersAssisting with maintaining IT documentation for systems, applications, internal processes, etc.WHAT WE ARE LOOKING FOR A good fit for this role is someone who remains calm and level-headed, handling challenging situations with composure while maintaining a positive attitude. You provide constructive feedback and express concerns professionally, ensuring emotions don't hinder communication or teamwork. You also embrace change as essential for growth and recognize that adaptability is crucial to supporting the team's evolution.
Bachelor's degree in Information Technology, Computer Science, or a related fieldApprox 5+ years of experience in IT support or related rolesStrong knowledge of IT software and hardware supportExperience with Atlassian tools such as Jira, Confluence, etc.Okta, Jamf, and InTune experience is a nice to haveExperience managing and participating in projects, prioritizing tasks, and executing plans on timeGeneral knowledge of both Windows and macOS operating systems; must be able to navigate the UI and troubleshoot common issuesExperience with SaaS applications like Google Workspace, Office 365, Slack, and other cloud-based softwareSelf-motivated with excellent communication and interpersonal skills to foster collaboration and teamworkConfidence to propose IT process optimizations and implement solutions to enhance efficiencyExperience working with culturally diverse teams, with openness to and understanding of cultural differencesFluency in English, with excellent communication skills (both written and verbal)Strong problem-solving skills and the ability to think analytically in fast-paced environments.Ability to prioritize and manage multiple tasks efficientlyAbility to adapt to rapidly changing technologies and environmentsFamiliarity with cybersecurity principles and best practicesAbility to document technical processes and create user-friendly guidesProactive attitude in identifying and resolving technical issuesWE OFFER: We enjoy spending time together, working closely with other local colleagues, and getting to know one another. You're more than welcome and we will encourage you to work from one of our Buenos Aires offices (Villa Crespo or Mar del Plata) as often as you'd like.Premium healthcare through OSDE for the employee and their immediate family membersNUBI prepaid card with a monthly allowance for grocery purchasesMonthly reimbursements for Wi-Fi/electricity expensesMonthly reimbursements for training/English classes100% covered "Plant Total" membership at SportclubA flexible vacation policyRefreshments are provided in the office all weekA reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards.Awesome clients. Whether big or small, local or global — at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development, and certifications.Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.WE SUPPORT YOU BEING YOU: DEPT is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We're committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone's identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It's totally confidential and only used to make sure you feel fully supported at every step.
We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT is making to the world and we always have an open door for your ideas in making the world a better place.
DEPT is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.
Learn more about DEPT DIVERSITY, EQUITY & INCLUSION At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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