ABOUT THE COMPANYGrowth Era is a leading Sales Development as a Service and growth solutions company, with a passion for generating high-quality sales pipeline and funnel management for a wide range of organizations. Growth Era's unique business model provides a full-scale, multi-channel outreach Sales Development Department to its clients, all for a fraction of the cost of building and managing this function in-house.Leveraging specialized talent, economies of scale and continuous analytics over a large volume of outreach, Growth Era feeds its clients Sales pipeline with unmatched results.More information about us can be found on growthera.comABOUT THE ROLEGrowth Era is looking for its next Client Success Manager ,who will ensure high client satisfaction and retention through effective communication, strategic problem-solving and prompt, professional management of client requests.As a Client Success Manager, you will be the primary contact for the client. You will forge a long-term relationship with the clients you manage, building trust in Growth Era and clarity to the value we bring to our clients' organization. In turn, the role comes with a huge scope for professional growth. You will work in an innovative and supportive team-based work environment driven by an ethos of Excellence.The core areas of your role will involve:- Client relationship and satisfaction- Strategic collaboration on client growth goals and alignment of outreach strategy- Project managementMore specifically, within this role, you will:- Manage 15 to 20 client accounts and act as their primary point of contact at Growth Era- Maintain high client satisfaction, account retention and identify service expansion opportunities to grow the relationship- Effectively communicate the value of the services provided to clients- Manage issues with strong analytical and strategic thinking to ensure prompt, effective resolution- Consistently analyze account results data to prepare and present reporting on weekly client update meetings- Continuously evaluate outreach strategy (playbook) and collaborate with clients and communicate with the internal team to optimize performance- Collaborate with clients to set appropriate sales meeting targets- Maintain accurate records in Growth Era systems relevant to your position- Work closely with the Sales Operations Managers, the SDR Managers, and the SDRsYou will receive a comprehensive one-month training program as a part of the onboarding. You will gain the specific experience for success in the Client Success Manager role in a supportive, professional environment.ABOUT YOUGrowth Era is looking for an ambitious professional with experience in client-facing roles, who shares our Core Values as an organization (Truth, Effort, Service, Gratitude, Humility).More specifically, in order to excel in this role, you need to have:- 2+ years of experience in B2B account management- Experience with project management tools and sales enablement software- Proficiency in G-Suite and Microsoft Office tools- Professional approach to work and entrepreneurial mindset- Excellent verbal and written communication skills and a comfort level working with C-suite level client contacts and build trusting relationships- Excellent analytical skillsBrownie points for:- Work experience in sales and marketing, sales management, and/or cold outreach- A university degree in Business Management, Sales,or related field- Experience with Apollo.io and LinkedIn PremiumWHAT WE OFFERWhats in it for you?- Strong base salary: $2000-$2500 a month- Performance-driven bonus structure: Additional $1000-$2000 a month- Paid Time Off- Fully remote and full-time contract- Working hours with an overlap with company hours (8 AM - 4 PM EST, Monday to Friday)- Opportunity to be a part of a fast-growing company with an innovative, high energy culture- A working environment that always hears your voice / open and free communication- Opportunity for professional growth and career development
