--- Job Title: Spanish Customer Support Agent Location: Athens, Greece (Relocation & Work-From-Home Available) Department : Customer Support Job Type: Full-time --- Job Overview: Are you passionate about helping others and fluent in Spanish ?
Join our team in Athens, Greece as a Customer Support Agent , providing top-tier service to our Spanish-speaking customers.
You will assist customers through various channels, ensuring their inquiries are resolved efficiently and with care.
This is an exciting opportunity to work in a dynamic, international environment with **relocation support** and **work-from-home options** across Greece.
--- Key Responsibilities: - Customer Support: Handle customer inquiries through calls, emails, and live chat, providing solutions to a wide range of issues (technical, billing, product-related, etc.).
- Issue Resolution: Identify, troubleshoot, and resolve customer concerns in a timely and professional manner, ensuring high levels of customer satisfaction.
- Product Knowledge: Stay updated with company products, services, and promotions to provide accurate information to customers.
- Documentation: Record and document customer interactions, issues, and resolutions in the companys system for tracking purposes.
- Escalation Handling: Collaborate with internal teams and escalate complex issues when necessary.
--- Qualifications: - Languages: - **Fluency in Spanish** (C1 level or above) - **Proficiency in English** (B2 level or above) - Experience: - Previous experience in **customer service**, **call center**, or **support roles** is a plus, but not mandatory.
- Skills: - Strong communication and interpersonal skills.
- Good problem-solving abilities.
- Tech-savvy with basic understanding of computer systems and software.
- Education: - High School Diploma or equivalent required.
--- Perks and Benefits: - Competitive Salary: Reflective of your language skills and customer service experience.
- Meal Vouchers - Health Insurance: Comprehensive private medical plan after a probation period.
- Performance-Based Incentives: Monthly performance bonuses based on your KPI metrics.
- Paid Training: Comprehensive training provided to ensure success in the role.
- Career Development: Opportunities to grow within the company, with clear paths for career advancement.
- Positive Work Environment: Join a supportive and diverse team working together to provide excellent customer service.
--- Relocation Support: We offer a generous **relocation package** to assist you in transitioning to Greece: - **2 Weeks Hotel Accommodation** - **Flight Ticket (within the EU)** - **Airport Pickup** - **Real Estate Agency Fee** covered for assistance in finding permanent housing.
--- Work-From-Home (WAH) Information: - If Relocating: Work-from-home setup will be in **Athens** after initial onboarding.
- If Local: You can work from anywhere in **Greece**, provided you meet the technical requirements for remote work.
--- Working Hours: - Schedule: Monday to Sunday (rotating shifts) Flexible working hours between 08:00 AM and 21:00 PM --- Why Join Us?
- Exciting International Environment: Work with colleagues from all over the world.
- Supportive Team Culture: Be part of a company that values teamwork and collaboration.
- Work-Life Balance: Flexible working conditions and opportunities for remote work.
--- If youre ready for an exciting opportunity in customer service and looking to start a new chapter in beautiful Greece, apply now or send you CV to ****** and join our team!