Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs._
**Who you are**
**Knowledge and Skills**:
- Capacidad de analizar y resolver eficazmente inconvenientes técnicos (relacionados a hardware y software).
- Experiência mínima de 6 meses en mesa de ayuda con atención telefónica.
- Excelente capacidad y agilidad en la comunicación oral y escrita para registro de incidentes en herramientas de gestión.
- Asistencia proactiva para evitar o reducir la recurrencia de problemas.
- Agilidad y predisposición para adquirir nuevos conocimientos y adaptarse a cambios.
- Titulo Secundario completo.
- Conocimiento en reparación de PC, Windows y otros sistemas operativos, exploradores de internet, Herramientas de office, telecomunicaciones, impresoras, monitores y experiência en administración de bases de datos.
**What you'll do**:
- Atención de llamadas entrantes, análisis de errores y toma de decisiones, gestión de incidentes y consultas, gestión de tickets.
- Documentación de los incidentes con datos básicos y relevantes.
- Resolver/Escalar los incidentes Resolubles/No Resolubles en primer nível.
- Detectar y gestionar casos masivos.
- Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship._
- At DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location._