Solutions Specialist, Salesforce Marketing Cloud Reports To: Andrea Schechtmann, Practice Manager of Solutions Architects
WORKING ARRANGEMENT
Hybrid to our BA office on-site, one day a week preferred, or Remote for candidates living in Argentina.
Who is Marcus Thomas? Marcus Thomas, with nearly 300 professionals in its offices in Cleveland and Cincinnati, Ohio; Buenos Aires, Argentina; and Santiago, Chile, is among America's leading independent, full-service, integrated advertising and marketing communications agencies. With a team of brilliant experts across 16 states and seven countries, we offer a full suite of marketing communications tools, including creative development, media planning/buying, search marketing, digital and web application development, public relations, social media, CRM/marketing automation, and many more to support our clients. Our integrated approach has resulted in award-winning campaigns that harmonize all these tools into business-building plans that make a real impact.
At Marcus Thomas, we believe in earning the trust of our clients by consistently delivering measurable results. We're not just experts in marketing, but we also understand the importance of making people's lives better. We call that the Value Exchange where we believe in a mutual exchange that benefits our people and the agency as a whole. Join us and be part of our mission to be the best independent agency to work at and with.
The Role
The ideal candidate for the Solutions Specialist position will learn deep knowledge in Salesforce Marketing Cloud and Sales Cloud and the ability to offer best-in-class consulting to Devs United's internal and external clients.
Collaborate with the CRM & Marketing Automation team to conduct discovery sessions with customers, documenting business requirements. Assist the CRM & Marketing Automation team with the configuration of components in Salesforce Marketing Cloud, such as automation, email campaigns, customer journeys and others Ensure the quality of the overall solution / provide solution best practices and guidelines for the CRM & Marketing Automation team. Prepare technical/functional documentation. Collaborate with the client and internal teams to perform your role successfully Manage the Salesforce Marketing Cloud tools necessary for data manipulation and sending emails. Standard Qualifications 1+ years of experience working in a Digital Marketing Agency or similar environment.Experience documenting requirements or meeting notes.Has participated in projects using Project Management methodologies such as Lean, Agile, Waterfall.Experience with Marketing Automation or CRM tools such as Hubspot, MailChimp, Zoho, or others.Great communication and organization skills. Attention to detail. Team Values Accountable: Delivers when they say they will. Committed.Critical Thinker: Contributes to finding a better way.Process Driven: Follows and supports defined process.Community Minded: Inclusive, culturally aware, values differences. Reasons You'll Love Working Here Genuine appreciation for co-workers and working with some of our more exciting clients Flexible scheduling; hybrid environment A passion for diversity – a safe place to work where all voices are encouraged and respected Excellent Benefits such as Complimentary PTO, Wellness Benefits, Reimbursements, English Classes, Work Equipment, Milestone Recognition, and more. Defined career paths for all departments, designed to map out and support your professional growth Interview Process Our interview process is designed to help us understand your fit for the role and for you to learn about our agency culture. It usually involves these steps:
Resume ReviewConversation with Talent TeamConversation with Hiring Manager and Team Member
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