Job Description - Solution Designer Service Desk and Workplace (MER0003E65) Group: Mercedes-Benz Group AG
Description We are looking for a Solution Designer for Service Desk and Workplace to join our team. The Solution Designer will be responsible for crafting business-specific solutions by leveraging the standard services provided by TAF Partners. Main tasks:
DEMAND MANAGEMENT, PROJECTS, AND BUSINESS CONSULTING:Plan, coordinate, implement, and document IT projects, including transforming business objectives into IT deliverables.
Provide consulting to business partners on tailored IT services and solutions, and propose innovative solutions or other possible uses.
OPERATIONS MANAGEMENT:Monitor, track, and troubleshoot the Service Desk and Workplace service towers, providing corrective actions where needed.
INFORMATION SECURITY AND DATA PROTECTION, RISK AND COMPLIANCE:Manage information security risk and compliance for the region.
Implement, execute, and monitor IT security concepts based on IT standards.
Ensure all activities are delivered (e.g., LISA) and that the implementation of all KPIs is on track.
Track all audit and compliance closures in accordance with applicable rules and regulations.
IT STRATEGY:Execute the IT infrastructure strategy based on local and regional business strategies, as well as the global IT strategy.
Ensure business needs are met and that IT and business are aligned at the country, cluster, and regional levels.
Manage the IT environment and systems portfolio over the long term to achieve synergies, efficiency, and standardization, and deliver results.
Act as the primary IT Infrastructure and Technology contact for associated business partners regarding consulting, request management, and demand management.
Ensure the provision of business-oriented IT end-to-end solutions in cooperation with TAF Partners, external vendors, and business departments.
Qualifications Degree in IT, Industrial/Economics Engineering, Business Administration, or Higher Education in IT System Administration and Networking, or a similar field.Proven knowledge of IT infrastructure environments from manufacturers such as Cisco, Checkpoint, Microsoft, NetApp, VMware, or others.Intermediate to advanced level of English. Other languages to be considered.Minimum of 5 years of experience in the relevant area of expertise.Knowledge and experience with ITIL.Knowledge and experience with project management methodologies.Service Now Administration Expert: reporting, activity tracking, dashboard creation.Skills: Strong negotiation and conflict resolution skills.Expert user of relevant office systems.Self-initiative, high flexibility in working schedule, and high reliability in delivering results.
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