Softskill Trainer(1Year Direct Contract)

Job Description - Softskill Trainer (1 year Direct Contract) (MER0003DLZ) Group: Mercedes-Benz Group AG
Description Welcome to Mercedes-Benz Korea. We are seeking a dynamic Softskill Trainer to maximize profitability and deliver exceptional customer service in our retail business. This passionate individual will develop and conduct Mercedes-Benz authorized Job Profile Trainings for dealer employees. With expertise in soft skills and experience in the automotive industry, this role presents a unique opportunity to enhance customer experiences, empower teams, and elevate our brand's value. Are you ready to join us in providing outstanding service?
Your responsibilities are: Execution of FTF TrainingDeliver Mercedes-Benz authorized training to dealer customer contact employees of After-Sales.Operational lead of F2F (or Virtual) training.Support and deliver other job profile training upon request.Execution of Customer Contacts Training Material TranslationRevise the translated digital training materials.Support Digital Learning Manager to align business objectives with digital learning strategy.Training Quality and Success ManagementManage training participants and attendance list.Manage Retail HR Report with certification/qualification status update (C-rate).Participate in required TtT program and cascade information to entire team members.Attend Train the Trainer and acquire certification of C-Trainer.Conduct and consolidate the test of trainees.Manage the training feedback within the learning management system (GTLS).Discuss with Learning Coordinators or/and Trainees to support operational support of training programs.Interactive discussion with training administrator for the management of GTLS (Global Training Learning System).Planning & ReportingMake official invitation for training and send it out to dealers.Develop training report by program for the training operational management perspective.Qualifications EducationB.A. degree in Business Administration or/and Education preferred.
ExperienceMinimum 2-3 years of job experience in training or consulting, preferably in retail or/and customer service industry.
Specific knowledgeEnglish proficiency in business context level. Education, Facilitation, and training assessments (e.g. DiSC, MBTI, etc.) related certification preferred. Automotive customer service operation business knowledge. Automobile product and technical knowledge. Background knowledge of human resource development and training skills.

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