Softskill Trainer(1Year Direct Contract)

Job Description - Softskill Trainer (1 year Direct Contract) (MER0003DLZ) Group: Mercedes-Benz Group AG
Description Welcome to Mercedes-Benz Korea. We are seeking a dynamic Softskill Trainer to maximize profitability and deliver exceptional customer service in our retail business. This passionate individual will develop and conduct Mercedes-Benz authorized Job Profile Trainings for dealer employees. With expertise in soft skills and experience in the automotive industry, this role presents a unique opportunity to enhance customer experiences, empower teams, and elevate our brand's value. Are you ready to join us in providing outstanding service?
Your responsibilities are: Execution of FTF TrainingDeliver Mercedes-Benz authorized training to dealer customer contact employees of After-SalesOperational lead of F2F (or Virtual) trainingSupport and deliver other job profile training upon requestExecution of Customer Contacts Training Material TranslationRevise the translated digital training materialsSupport Digital Learning Manager to align business objectives with digital learning strategyTraining Quality and Success ManagementManage training participants and attendance listManage Retail HR Report with certification/qualification status update (C-rate)Participate in required TtT program and cascade information to entire team membersAttend Train the Trainer and acquire certification of C-TrainerConduct and consolidate the test of traineesManage the training feedback within the learning management system (GTLS)Discuss with Learning Coordinators and Trainees to support operational support of training programsInteractive discussion with training administrator for the management of GTLS (Global Training Learning System)Planning & ReportingMake official invitation for training and send it out to dealerDevelop training report by program for the training operational management perspectiveQualifications Education: B.A. degree in Business Administration or Education preferred
Experience: Minimum 2-3 years of job experience in training or consulting, preferably in retail or customer service industry
Specific knowledge: English proficiency in business context levelEducation, Facilitation and training assessments (e.g. DiSC, MBTI, etc.) related certification preferredAutomotive customer service operation business knowledgeAutomobile product and technical knowledgeBackground knowledge of human resource development and training skills
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