Essential Functions Provides support for the start-up, maintenance, and study closeout phases of payments service delivery.Identify and communicate opportunities for process improvement to the immediate supervisor.Ensures that all contract records are established to support timely and accurate payments to sites within the terms of signed Statements of Work (SOW) with Sponsors.Works in coordination with designated Client Service Lead(s) to support achievement of contractual commitments from study initiation through closeout.Maintains the master site list for assigned clinical trials, ensuring that all setup documents have been received – including but not limited to the Payment Intake Form (PIF), W9, executed Clinical Trial Agreement (CTA), and Amendments.Posts CTAs, PIFs, W9s, W8s or other contract-related documents to the site contract record.Set-up initial CTA visit and reimbursable budgets.Performs payment processing and supports site customer service for an assigned set of Sponsor(s) and studies.Responsible for ownership, opening, monitoring, and resolution of cases and site communications.Ensure support to the clinical trial sites is provided at IQVIA's levels of excellence through timely resolution of issues that are raised through email and/or phone contact.Ensure that all vendor and budget set-ups are peer reviewed for accuracy as defined by SSAE18 policies and procedures.Process site contact (payment notification/portal access), Principal Investigator (PI), tax ID, payee, name, address, or banking change requests in compliance with SSAE18 policies and procedures to ensure that payments are processed with accuracy.Responsible for opening, managing, and closing site administrative trackers.Responsible for final closeout site communication(s) and ensuring all pass-through payments have been reconciled before study closeout.Responsible for the preparation of project-specific status updates, site-related, which are provided to the Client Service Lead prior to their established Sponsor calls and may be asked to speak to these items during those discussions.Experience: Advanced English skills (oral and written) required.Prior customer service experience required.Bachelor's Degree in Finance, Accounting or Business Administration preferred, or equivalent experience.Minimum 1-2 years of relevant work experience preferred.Minimum 1-2 years of prior accounts payable/invoicing experience preferred.IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at IQVIA Careers.
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