Description As a Site IT Service Delivery Specialist (SDS), you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners, and IT stakeholders on IT-related topics. The role is responsible for ensuring all IT infrastructure and applications are delivered to the site, as well as Ticket Management and Escalations. The Site IT SDS is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services. In this role, you lead site IT professionals, manage vendor relationships, and ensure that service delivery processes and procedures are followed to meet the organization's objectives.
Your responsibilities: Manage the Site IT team/resources in the factory or Hitachi Energy siteAct as a point of contact for IT supplier and CDC teams for IT related topicsEnsure Ticket Management, Ticket Triage, and EscalationProvide Infrastructure support/delivery onsiteMaintain Governance and security onsiteCollect and manage the demand business requirements for factory/officeProvide IT Build project managementProvide first line support and governance for applicationsEnsure OT Asset IT/OT Cybersecurity operational managementEnsure first response for Cybersecurity emergenciesPlan and manage factory/site IT Budget and cost controlEnsure Machine Connectivity with network core switchesManage specific applications and vendor coordination on software and network connectivity (PLC programming out of scope)Ensure access to relevant applications for the factory or Hitachi Energy site Your background: Bachelor's degree in Computer Science or Engineering is preferred, or 5+ years of experience in Information Systems5+ years prior experience in ITFluent in English and SpanishExperience in process management, business process improvement, business process management, or value stream mappingExperience in complex stakeholder scenarios, cross-functional problem solving, and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledgeGood knowledge of MS Office Products, Service Now Enterprise IT Management Platform, Microsoft DevOps, Microsoft Azure
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