Site IT Delivery SpecialistLocation: Buenos Aires, Capital Federal, Argentina
Job ID: R0065698
Date Posted: 2024-11-08
Company Name: HITACHI ENERGY ARGENTINA S.A.U.
Profession (Job Category): IT, Telecom & Internet
Job Schedule: Full time
Remote: No
Job Description: As a Site IT Service Delivery Specialist (SDS), you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners, and IT stakeholders on IT-related topics. Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as Ticket Management and Escalations. The Site IT SDS is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services. In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.
Your responsibilities: Manage the Site IT team/resources in the factory or Hitachi Energy siteAct as a point of contact for IT supplier and CDC teams for IT related topicsEnsure the Ticket Management, Ticket Triage, and EscalationProvide Infrastructure support/delivery onsiteMaintain Governance and security onsiteCollect and manage the demand business requirements for factory/officeProvide IT Build project managementProvide first line support and governance for applicationsEnsure OT Asset IT/OT Cybersecurity operational managementEnsure First response for Cybersecurity emergencyPlan and manage factory/site IT Budget and cost controlEnsure Machine Connectivity with network core switchesManage specific applications and vendor coordination on software and network connectivity (PLC programming out of scope)Ensure access to relevant applications for the factory or Hitachi Energy siteYour background: Bachelor's degree in Computer Science or Engineering is preferred, or 5+ years of experience in Information Systems5+ years prior experience in ITFluent in English and SpanishExperience in process management, business process improvement, business process management, or value stream mappingExperience in complex stakeholder scenarios, cross-functional problem solving, and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledgeGood knowledge of MS Office Products, Service Now Enterprise IT Management Platform, Microsoft DevOps, Microsoft AzureAbout UsHitachi brings together the world's greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
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