Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.
Representing the Mercedes-Benz brand, you are the central contact person for all incoming visitors and gives a first impression. You will coordinate and assign the visitors/customers to the respective service counters based on their needs. Together with the retail and aftersales team, you contribute to a superior customer experience and improve customer satisfaction.
The Opportunity Welcome visitors/customers at the showroomAssess the visitors'/customers' concerns and accurately assign them to the respective service countersActive steering of the current workload of potential sales executives by keeping a permanent overviewCreate transparency in the optional planning and assurance of a smooth workflowReprioritize the deployment of the sales executives in bottleneck situationsManage showroom operations and transmit a positive first impression of the brand and companyFunctioning as a link between the departments and be a competent contact person for all colleagues in the field of customer careProcess customer complaints, comments and feedback while working to resolve any issuesEquip/Train the ground staff with the brand heritage/DNA, product knowledge and the appropriate sales presentation methodologyJob Requirements You should possess tertiary qualification with at least 5 years of relevant working experience in the field of communications, customer service or salesOutgoing personality who enjoys meeting and talking to peopleConfident and possess good social and communication skillsAbility to anticipate potential challenges and possess the ability to provide solutions to solve variety of problemsPossess a positive, service-oriented attitude with excellent follow through on issuesHighly organized with ability to manage multiple priorities in a fast-paced environmentExperience in the airline, retail sales or service industry will be an added advantage.About the Company A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.
We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices.
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