Service Manager

Progres S.A. is looking to fill a Service Manager role in a multinational company. The main objetive of this role is overseeing and optimazing the delivery of the IT services on the Americas region. Qualifications:• Proven and vast experience in IT Service Management.• Strong understanding of ITIL framework, especially in the areas of Service Operations.• Strong interpersonal skills. Able to communicate clear and concise in Crysis Situations.• Have significant experience in at least two of the core Service Management areas – Incident,Problem, Change and Configuration Management.• Ability to lead cross-functional teams and drive process improvements.• Certification in ITIL, Agile, or related areas is a major plus.• Project Management experience may be considered an advantage.• Fluent English Excellent benefits are offered including health insurance, lunch card, internet, Friday flex, Bonus and other nice ones.