Job TitleService Implementation Coordinator
Job DescriptionAs a Service Implementation Coordinator, you will be responsible for providing people-management and/or strategic leadership and direction of employees and teams responsible for the delivery of implementation, adoption, optimization & professional services function within the market.
Your role: Work closely with account teams to help close business and grow professional services revenue.Liaise between customers, R&D, product management, sales, customer support, and technical services to resolve product, status, and service inquiries.Manage escalations when necessary, ensuring service recovery and other actions to resolve service-related issues.Select, develop, and evaluate personnel.Continually seek opportunities to increase customer satisfaction, deepen customer relationships, and enhance customer success.Understand local customers' environments, local challenges, and regulations to ensure overall customer success with our solutions, products, and services.Collaborate with product & BG teams to build technology & services that drive customer success, reduce cost of delivery, increase automation, decrease customer effort, and enhance solutions.Manage the Professional Services practice and/or sub-functions to an agreed set of metrics, helping to set the vision for its evolution.Set measurable goals and expectations for team members and help them be successful.Provide service and/or solution delivery oversight to ensure all project management and/or delivery standard processes are followed. You're the right fit if: 5 years managing projects in RIS/PACS technology or healthcare technology.People and business management experience (P&L Management, forecast reporting, and strategic planning).Project Management knowledge.Experience in healthcare technology companies.Knowledge in Continuous Improvement Methodologies.Bachelor's degree in Computer Science or a related field in Healthcare Technology.PMP certification and/or ITIL Foundations is a plus. About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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