Job Description - Service Development Senior Specialist (MER0003ISE)
Service & Parts Marketing: Support market benchmark studies for product and services. Support in developing / suggest products and services to increase vehicle throughputs / penetration / retention. Follow up / report vehicle throughput / retention / penetration. Develop / suggest marketing / communication tools to improve vehicle throughput / retention / penetration. Set and measure all Service & Parts campaign performance. Support in all operational aspects of service & parts campaigns. Digital Products: Roll out all Service & Parts digital projects. On-site coaching/training for retail employees. KPI's follow up and reporting. Products and Services: Operational management service contracts. Update / Cost Calculation service contracts. Monitoring retail network performance through defined targets. Xentry Diagnosis Systems: Ordering Xentry Devices. Return Shipments. Ordering Start Keys. Xentry Payment Scheme & Cross Charging. Road Side Assistance: Coordinate / Rollout / Follow up MB Eg road side assistance program. Monthly reporting of road side assistance. RSA new retailed VINs biweekly submission. RSA quarterly invoicing. Fleet Management: Fleet customer contact point. Receive escalations/inquiries from fleet customers in aspects of customers services and logistics. Solve fleet customer complaints issues. Coordinate with retail network and respective departments for any fleet customer needs. Report cases to their respective parties. Training: In coordination with the training team, train customer complaint management staff at dealer. In coordination with the training team, train service packages sales personnel at dealer. ISO – Departmental Documentation Co-ordination: Assisting coworkers in updating Processes. Coordinating with Operational Excellence regarding the departmental processes. Qualifications Bachelor's Degree in Business Administration/Engineering or any equivalent field. 3-5 years of experience in related fields. Good Command of English language. Familiar with MS Office applications (Excel-Word-PowerPoint). Interpersonal skills with the ability to work under pressure. Reporting and process management. Organization Mercedes-Benz Logistics and Distribution Egypt LLC
Primary Location Egypt-Egypt-Cairo
Work Locations 90 South Road, Building Bureau 175, 5th Settlement, Cairo 11835
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