Job Description - Service Contract Coordinator (MER0003FGT) Shape the future today. The world is changing. The question is, what will be our contribution to the outcome? We have set the pace in the field of mobility from the very beginning, and we will continue to do so. At Mercedes-Benz Vans, interdisciplinary teams are developing the mobility of tomorrow. Our goal is to make mobility safer, simpler, and more sustainable for people across the globe. Put your pioneering spirit to good use: This is your opportunity to make a contribution that extends far beyond your job title.
At Mercedes-Benz Vans, we offer you the perfect environment for your professional and personal growth. Cutting-edge training and promising career opportunities will help you to foster and expand your professional skill set as well as your individual strengths. Think, try, and thrive with us in collaborative work environments that spark game-changing concepts.
Job Overview: Coordinate projects and service supplier contracts comprehensively by ensuring compliance with obligations, updating project plans, contracts, and SLAs, clarifying details with business partners, and support functions within the maintenance team. Develop a target-oriented strategy to improve project or contract fulfillment by the service supplier, diligently monitor predefined milestones. The role evaluates and communicates project or supplier performance, enforces contractual penalties, and addresses performance issues. Additionally, it collects and documents lessons learned for project/contract updates, drives continuous improvement initiatives, and serves as the main point of contact for all project or contractual matters with the service supplier or involved teams. Manage and coordinate maintenance team activities in terms of project/contract support and evaluation.
Responsibilities: Contract management by monitoring and ensuring compliance with contractual obligations.Managing and updating contracts and Service Level Agreements (SLAs).Clarification of contract details with involved business partners, aiming for clarity and enforceability with respect to the service supplier.Supporting the business side in necessary technical negotiating and enforcing contract changes or extensions in collaboration with procurement.Developing a target-oriented strategy to continuously improve contract fulfillment by the service supplier, with diligent monitoring of predefined milestones.Collecting and documenting lessons learned for contract updates and similar service agreements.Performance Management through establishing and implementing a system to evaluate and communicate the performance of the service supplier.Reporting and Documentation of the performance of the service supplier and tracking deviations.Analyzing reports submitted by the service supplier for compliance with contractual agreements.Organizing, conducting, and following up on regular inspections and audits to ensure compliance with contract terms.Project Management by planning and coordinating overarching projects related to the service supplier.Ensuring smooth communication between MBV and the service supplier.Identifying and resolving problems and conflicts related to the service suppliers.Point of contact for the organization and stakeholders of the service supplier for all contractual matters.Coordinate complex projects or contracts for the overall plant success.Develop and oversee project budget tracking systems.Decide first-level escalation and support for the interfaces departments.Play deputy role of the manager in their absence, actively participate in scheduled meetings.Will perform other duties as assigned.Qualifications: Supervisory Responsibilities:
Coordination of the contractor
Budget tracking and overseeing
Qualifications: Bachelor's degree in manufacturing engineering, industrial engineering, business administration or a related field.Minimum of 5 years of professional experience in an operational environment with direct shop floor interaction (2-4 years in an automotive environment).Preferred: 2 years of experience working with service suppliers and managing their contractual agreements.Preferred: 2 years+ Maintenance experience.Knowledge & Skills: Knowledge of vehicle production processes, required equipment, and maintenance requirements.Extensive experience in contract management, including contract law and Service Level Agreements (SLAs).Proficient in business operations, procurement processes, and skilled in technical negotiations.Strong understanding of performance evaluation techniques and quality KPIs.Advanced analytical, communication, negotiation, and problem-solving skills.Proven project management skills.Demonstrated business maturity and functional leadership abilities.Proficient in the Microsoft Office platform.Proven written and verbal communication skills at all levels within the organization.We are all in for change. Are you too? Apply now.
If you have experience in the above and are interested in joining an outstanding company we welcome you to apply. The division Mercedes-Benz Vans is world-renowned for quality and innovative products.
EXCELLENT COMPENSATION & BENEFITS PLAN WITH 401k MATCHING
Mercedes-Benz Vans, LLC is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. OrganizationPrimary LocationMercedes Benz Vans LLC
Primary LocationUnited States of America-South Carolina-Charleston
Work Locations8501 Palmetto Commerce Pkwy, Charleston, 29456
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