Are you committed to providing an exceptional customer experience? Do you have first-rate phone skills? Are you detail-oriented with excellent follow-up? Our Service Appointment Receptionist opportunity gives you the chance to be a part of an incredible team and offers strong growth potential. Our ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people. Mercedes-Benz of Westminster actively seeks to develop talent in order to promote within. Along with your resume, please include a cover letter explaining your interest in this role and how your skills align with it.
ESSENTIAL DUTIES: Act as a direct support to our team of Service Advisors in the following capacities: Be the primary contact for our inbound phone callsAct as a liaison to Service Advisor by obtaining client information and primary concernsAssist in scheduling Service appointmentsCommunicate with clients on behalf of the Advisor during the service experienceFollow-up with clients after Service is complete to ensure exceptional experienceShow capacity and interest in learning the following: Consult with customers to understand their needs and provide recommended course of actionArrange appropriate alternate transportation for clientsGenerate repair orders and estimatesThoroughly explain completed work and chargesQUALIFICATIONS, EXPERIENCE, EDUCATION, CERTIFICATES, LICENSES, ETC. High School graduate or GEDExceptional Customer Service abilitiesMust possess a valid driver's license with a clean driving record and clean criminal history.Detail oriented and excels in a fast-paced, results-driven environmentCOMPENSATION: Starting at $18/hourWORK SCHEDULE: Tuesday-Saturday: 9:00am to 6:00pmCOMPANY BENEFITS: Paid holidaysPaid time off401(k) with 50% company match of first 4% of contributionInsurance – Medical, Dental, VisionTeam Member auto purchase, Parts & Service discountExceptional commitment to Team Member engagementStrong Advancement and Career Development OpportunitiesCulture of Coaching and MentoringMany long-tenured employees including five Team Members employed since day one – 18 yearsMonthly Team Appreciation Day including Catered Lunch and Team Recognition
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