Mercedes-Benz Country Hills is seeking a dedicated Appointment Coordinator to join our team. This vital role involves supporting the Service Manager and Service Advisors, ensuring the smooth operation of the Service Department. The ideal candidate will be a customer service champion, committed to delivering a five-star experience and upholding the dealership's reputation for exceptional customer satisfaction. The role demands a proactive and friendly individual who thrives in a team environment and places the customer's needs at the forefront.
We genuinely care about our employees and look after them! Comprehensive Benefit program from day one!RRSP Match ProgramHealth Care Spending AccountPromote from within with great incentives for career advancementEmployee discounts for you and your familyTuesday - Saturday Schedule Key responsibilities include, but are not limited to: Managing incoming calls with the utmost professionalism.Schedule management that includes booking, rescheduling, and confirming appointments.Greet and assist walk-in guests.Gather essential customer and vehicle information, and liaise with Service Advisors regarding upcoming jobs.Adhere to established service appointment and customer handling protocols, address customer concerns with Service Management, and conduct follow-ups as necessary.Manage and maintain vehicle keys and important documents.Always represent the dealership in a courteous and professional manner in attitude and appearance, and behave ethically.Use professional demeanor in oral and written communication with internal and external customers.Describe the benefits of preventative maintenance, products, and services to customers that walk in and over the phone.Maintain positive customer relations.Ensure after-service follow-up is performed.Conduct customer service outbound calls.Follow all company and manufacturer policies, directives, and procedures.Comply with required health and safety regulations.Requirements: Minimum 3 years customer experience.Prior automotive experience is considered a strong asset.Must have basic technical understanding.Ability to multitask and navigate different computer applications.Ability to handle and understand customers' expectations in the luxury service segment.Strong verbal and written communication skills, excellent computer skills, and excellent customer service skills.Superior telephone mannerisms and strong interpersonal skills.Excellent organizational, prioritizing, and time management skills.Negotiation and objection handling skills.McManes Automotive is an equal opportunity employer and an inclusive, accessible workplace.
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