Service Advisor Overview Our Mercedes-Benz Stevenage Retail Centre is actively looking for enthusiastic individuals excited to join our ever-growing automotive family. If you're as passionate about cars as we are, then we'd love to welcome you to the team where you will be part of our exciting journey.
As a Service Advisor at Group 1 Automotive, you will be welcomed into a friendly team and have the opportunity to work with an exciting brand and be enrolled in our aftersales academy.
What you will be doing? Meeting and greeting customers in a friendly and courteous manner throughout the day. Booking vehicles into the technical workshop. Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time. Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers while their car is in our workshop, handing over vehicles after service work, and maintaining ongoing relationships with your customers. Maintaining thorough product knowledge and updating your knowledge through manufacturer-led training. Adopting a sales approach regarding upsell. Maintaining good housekeeping standards and orderly administration of your work. What we are looking for? Full UK Driving Licence Motor Industry experience is preferable Happy to work independently and as part of a team Ability to work to timescales effectively, with a keen eye for detail Why work for Group 1 Automotive? There are many great reasons to join the Group 1 Automotive team, including the following industry-leading benefits package:
Competitive salary with uncapped earnings potential up to £35,000 OTE Enrolled in our aftersales academy Accelerated training pathways and manufacturer training State-of-the-art facilities with modern automotive technology Family-friendly benefits such as enhanced Paternity & Maternity leave Long Service holiday rewards that increase with your length of service Paid day off for your birthday Plus, much more! Our Values At Group 1 Automotive, we pride ourselves on our five core values that are incorporated in all we do: Respect, Integrity, Transparency, Teamwork, and Professionalism. These principles guide every member of our team in business functions, customer interactions, community engagement, and team dynamics.
Who we are? Group 1 Automotive is part of a well-established and growing company within the UK, with a wide representation of brands across America too. We primarily operate in the East and South East of England, representing brands across a range of dealerships and employing over 3,000 colleagues dedicated to providing exceptional customer service.
We recognize that a successful business is built around the quality and contentment of its people. As such, we are committed to providing fantastic career opportunities, state-of-the-art resources, comprehensive training, competitive earnings packages, and a wide variety of benefits and provisions to ensure our teams receive the utmost support, both professionally and personally.
#J-18808-Ljbffr