Service Advisor

As part of our 2024 plans for a new M-B Truck & Van depot in Dungannon, we are currently recruiting for an additional full-time Service Advisor.
You will be working within a fast-paced and busy Mercedes-Benz commercial dealership, which prides itself on putting the customer first.
Hours of work: Monday to Friday 08:00 – 17:30
Group profit share schemeContinued Mercedes-Benz accredited training & developmentMercedes-Benz uniforms providedGenerous annual leave entitlement that increases with serviceEmployee activities & events to recognise going the extra mileBirthday gift and long-service awardsBen – Employee Assistance ProgrammeDeath in service benefitJob role: First point of contact for customers with substantial influence on customer satisfactionResponsible for the preparation and planning of vehicle bookingsFace to face, telephone, and email enquiries/bookings from customers and passing on information correctlyRetail invoicing as requiredMaintain the highest standards of customer contact and communicationsPreparing job packs, checking for recalls and updating TruckfileLiaising with all internal departments; Service colleagues, Sales Executives, Technicians, and Parts AdvisorsPartake in internal and external audits to ensure dealer standards are maintainedMinimum Requirements: Previous experience in an automotive service operation or in a comparable role within the service sectorBasic technical knowledge and an understanding of service and partsExcellent customer service skills, with a polite and professional mannerStrong work ethic and good time managementExcellent organisational skills and attention to detailIT literate: with the ability to navigate and learn new systemsWorking knowledge of Kerridge Dealer Management SystemTo be considered for this role, please submit an up-to-date CV to Gillian McCrudden.

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