Service Advisor Code : Mb 0091Ob | After Sales Obour Mercedes-Benz

Responsibilities:Serve as the primary point of contact for customers, addressing their service needs and concerns.Provide accurate information about services and repairs, ensuring a seamless customer experience.Follow up on the preparation of a workshop order, greeting the customer, acceptance of vehicle, and checking of customer and vehicle data for completeness.Collaborate with technicians to diagnose issues and communicate repair recommendations effectively.Maintain customer records and follow up on service appointments.Upsell service packages and accessories while prioritizing customer satisfaction.Requirements: B.Sc. in Mechanical Engineering.1 to 3 years of previous experience in automotive service or customer service preferred.Strong communication and interpersonal skills.Knowledge of automotive technology and services, particularly with luxury vehicles.Ability to thrive in a fast-paced environment and manage multiple tasks.A passion for the Mercedes-Benz brand and commitment to delivering high-quality service.
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