About Us Mindtech is your gateway to exciting and impactful tech projects. We specialize in end-to-end software outsourcing, linking Latin American talent with global opportunities. Our fast, cost-effective approach ensures that our clients receive exceptional service and innovative solutions. With a diverse team of over 70 skilled professionals across Latin America and the US, we are committed to delivering software that drives success. We thrive on collaboration and diversity, valuing unique contributions for impactful software development.
Role Summary: UX Researcher As a UX Researcher at Mindtech, you will spearhead user-centered research initiatives to inform and optimize the design of our client's digital products. Your role will be crucial in establishing UX best practices and advancing our UX maturity levels. You will utilize both qualitative and quantitative research methods to deliver actionable insights that drive product innovation and improve user satisfaction.
Key Responsibilities: Lead and execute user experience research projects across various product releases.Develop and implement comprehensive research frameworks to uncover critical user pain points.Analyze user feedback and behavioral data to inform and guide UX improvements.Establish and manage usability testing programs, conducting regular sessions with users.Apply both qualitative and quantitative analysis techniques to enhance end-user experiences.Advocate for user experience research through interactive workshops and presentations within the company.Recruit and manage targeted end-user participants for research studies.Utilize analytics tools to track user engagement metrics and identify optimization opportunities.Collaborate with cross-functional teams to brainstorm and develop innovative UX solutions. Qualifications: Bachelor's or Master's degree in Psychology, Design, Human-Computer Interaction, or a related field.4+ years of experience in UX research, with a proven track record in leading research initiatives.Proficiency in various research methodologies including usability testing, user interviews, heuristic evaluations, and survey design.Strong analytical skills with the ability to translate research findings into actionable recommendations.Excellent communication skills, with the ability to present research findings to stakeholders effectively.Experience with research tools such as Qualtrics, UserTesting, Hotjar, Figma, Miro, and analytics tools like Power BI.Ability to work independently in a remote environment as well as in a collaborative, team-oriented setting.Passionate about advocating for users and enhancing user experiences. Preferred Skills: Advanced English proficiency.Experience in industries such as healthcare, agriculture, finance, consumer goods, and retail operations.Background in design thinking and human-centered design principles.Multilingual proficiency is a plus.Strong project management skills with experience in managing vendor relationships. Why Join Mindtech: Opportunity to work in a dynamic, fast-paced environment focused on innovation.Collaborative culture that values the input and expertise of all team members.Mindtech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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