Senior Technical Service Manager - Enterprise Cloud Services Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
ABOUT THE TEAM SAP is the global market leader for business software. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end-to-end operations and lowering customers' total cost of operation.
ABOUT THE ROLE As Technical Service Manager, we are looking for an accomplished SAP Basis Consultant in delivering high-quality results consistently. As a key member of ECS, you will contribute to SAP's Global strategy of helping customers with the adoption of SAP S/4HANA on their path to the Intelligent Enterprise. You will analyze customer's business requirements, problems, and act as a trusted technical advisor for our clients and partners.
EXPECTATIONS AND TASKS Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM governs ECS customer relationship management from a technical perspective, while advocating for the customer and enriching customer experience. TSM will work as a team with Customer Delivery Managers and ECS internal service delivery to serve and delight our customers.
Primary contact for the customer regarding technology discussions and innovations, recognized as the escalation point for technical issues. Understands the customer business, goals, and challenges to suggest solutions & services. Advises customers on technical requirements and supports in all sorts of technical situations throughout their lifecycle within ECS. Identifies and positions ECS services that deliver value to the customer from ECS portfolio. Supports customer's Intelligent Enterprise transformation by acting as a technical consultant. Comprehensive knowledge of S/4HANA architecture, conversion, migration path, methodology, and tools. Experience and knowledge in SAP NetWeaver Administration, migration, and upgrades. Understanding of SAP High Availability or Disaster Recovery architecture, network, and virtual technologies. Identify top issues, define service plan, and drive implementation of identified action items across customer landscape. Deep experience in technical planning, implementation, configuration, and integration of SAP solutions. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors (good to have). Design optimal SAP configuration to maximize system performance and availability. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Bachelor's degree or higher in Computer Science, Engineering, or Information Management. Solid know-how on SAP Technologies and Products (SAP certification highly beneficial). Analytical, solution-oriented, and experience in working with cross-cultural teams. Hyperscalers certification (AWS, Azure, GCP) is a plus. Experience with shell scripting is desired. LANGUAGE SKILLS Spanish is a plus. WORK EXPERIENCE Strong experience with SAP Technical Administration with SAP Basis and knowledge & experience in Administration and Operations of SAP solutions. Experience in customer-facing roles and excellent command on de-escalating critical situations. Hands-on experience with Unix/Linux flavors. Hands-on experience with SAP HANA and Sybase databases. Hyperscaler (Azure, AWS, and GCP) knowledge is a plus. We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused.
We win with inclusion SAP's culture of inclusion and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is committed to the values of Equal Employment Opportunity.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 386140 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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