Senior Software Engineer, Fullstack, GrowthAbout Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
About the team Dialpad's Growth team, within the product engineering organization, plays an essential role in user acquisition, retention, and monetization strategies. Our teams are highly collaborative and comprise of cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Data Engineering, Data Science, Fraud, and Telephony.
Our goal is to empower customers to leverage the full power of Dialpad's product suite for their businesses. We focus on improving the core platform, infrastructure, and overall user experience.
Your role As a Senior Software Engineer specializing in Experimentation and Tracking, you'll work closely with our Senior Growth Optimization Manager to design, execute, and analyze experiments at improving key metrics within our products. You'll also help create and manage standardized tracking and experimentation capabilities for multiple product lines. You will help foster a culture of experimentation and data-driven decision making, and define best practices that enable the team to iterate and learn in increasingly tight feedback loops. You're equally as comfortable shipping user-facing experiences as you are writing custom queries to analyze experiment results.
This position reports to our Growth Engineering Manager and has the opportunity to be based in our LATAM Office.
What you'll do Establish best practices, frameworks, and repeatable processes that enable us to measure the impact of every feature we build for customers across the worldDevelop and maintain code to easily implement and execute experimentationDefine clear and actionable metrics for the experimentsOwn the tracking framework used by various features teams within product engineeringWrite clean, modular, and maintained code using best practices along with unit tests.Participate in code reviews to ensure code quality, maintainability, and scalability.Partner closely with growth leadership, engineering, product, and design to define our growth and experimentation strategy and help ship best in class user experiencesEnsure that features are shipped on time and with the highest quality.Mentor junior engineers and help them grow their skills and expertise.Skills you'll bring 5+ years of experience in full-stack software engineeringStrong experience in data analysis and experimentationExperience in Python, Vue, SQL, Google Cloud Platform is an asset.Experience with Agile development methodologiesStrong debugging and troubleshooting skillsIterative mindset, focusing on getting stuff done and iteratingExperience working on a distributed team and able to work autonomouslyDialpad benefits and perks Culture We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.
Continuing education Dialpad offers a yearly stipend for continued learning and education expenses.
Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate aboutDoing the Right Thing.This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it's our responsibility to come together to create a culture where all Dialers canWork Beautifully,Delight Our Users,andInnovate Continuouslyto bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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