We're looking for an experienced Product Support Engineers for our LATAM team with technical, organizational and communication skills to join our growing team.
In this customer-focused role, you'll handle various B2B customer / partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery.
If you are exceptional technical aptitude, with precise written and verbal communication skills, you find it easy to speak to technical and non-technical audiences alike.
If you are highly energetic and are able to think quickly in a customer-oriented environment, and willing to learn and develop in a young, advanced environment, this is the place for you.
What you will do :
- Be the first point of contact for Singular's clients and partners, troubleshoot issues or escalate them internally
- Research, debug and solve client's issues
- Work closely with Support, Product and Engineering teams to improve and grow the product offering
- Serve as an advocate for customers with the product organization
- Become an expert in mobile marketing and Singular's product offering
- Play a significant role in the growth and development of our customer support competency
Who you are :
- Fluent English (verbal and written) a must
- Ability to write short technical explanations in English a must
- Service-oriented person
- Ability to self-manage time and prioritize tasks accordingly
- Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
- Aptitude to multitask with a high volume of tasks
- Responsible, independent and autodidact
- Team player with solid communication and presentation skills
What you will need :
- 3-5 years of experience in Technical Support or QA
- Previous experience in a B2B SaaS company an advantage
- B.E / BCA / MCA required in a relevant technical field
- Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two
