The Project Manager is responsible for ensuring the successful planning, execution, tracking, delivery and closure of client projects.
The Project Manager works with the client to understand requirements and engages the global team in the fulfillment of these requirements.
The ideal candidate is a driven but steady individual, capable of building relationships across the entire project team, with the flexibility and energy to thrive in a dynamic environment.
Experience in the localization industry is required.
Responsibilities :
- Experience with Machine Translation and NLP work processes is recommended.
- Technical Skills : JIRA, Confluence, Zendesk, and PowerBi.
- Project planning, scoping,
requirements gathering and validation with clients.
- Quoting, estimates, and working with budgets are part of the regular daily tasks.
- Identifying and working with the relevant client and internal stakeholders to plan and resource projects appropriately in terms of quality, cost, and schedule requirements.
- Risk analysis and contingency planning (plan-do-check-act cycle).
- Leading the internal and external team to successful execution and delivery of client projects.
- Creating schedules and monitoring timeliness of deliveries.
- Managing the budget and controlling project costs.
- Establishing and nurturing relationships with the customer, internal teams and external suppliers.
- Overseeing project activities and ensuring resolution to any problems that may arise (corrective and preventive action).
- Actively seeking ways to optimize delivery, client satisfaction, quality and profitability.
- Reporting, both in written and verbal form, to internal and external stakeholders regarding project scope, financials, progress, and status, formally and on an ad-hoc basis as required.
- Ensuring finance systems are kept up to date and accurate.
- Process documentation and knowledge management.
- Ensuring profit of project is maintained through the management of margin.
Measures of Success
Delivery of services in line with core KPIs for project management, which include but are not limited to :
- client satisfaction
- on-time delivery
- cost control and profitability
- revenue throughput
- client growth.