Senior Deskside Support Technician

Description
We are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism/customer service. Working in a fast-paced post-migration environment where 15-20 calls per day will need to be resolved. Documentation of solutions produced and submitted to a team leader for publication to Steady State Support teams.

Key Accountabilities: Deliver technical support services in a courteous and responsive manner.Support a migration of Windows 10 to Windows 11.Troubleshoot and resolve common application issues.Consistently demonstrate interpersonal and customer service skills in English and Spanish.Update ServiceNow and leverage Knowledgebases.Understanding of Remote Support vital for this effort. Requirements/Qualifications: 5 years of work-related experience in enterprise environments.Experience working with laptops and both Windows 10 and Windows 11 operating systems.CompTIA A+ and Windows 11 certification required.Associate's degree or technical training or equivalent combination of education and experience.Demonstrated ability to multitask, troubleshoot, and document solutions once resolved.Excellent customer service and communication skills in English and Spanish.Experience working with Lenovo laptops, Windows 11 operating systems, and various applications including O365 and banking applications like Tompson One and others.Experience with ServiceNow required.
5 years
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