Responsibilities
- Assist in solution build and configuration of the individual Unit4 ERP software modules.
- Prepare the procedures for users to follow during testing, document test results.
- Provide support to end-users and super-users after go-live
- Develop end-user training guides and training materials.
- Assist with developing data migration strategy and conduct system integration from legacy systems.
- Update Business Requirement-Solution Documents based on the current state of the implementation, documenting "As Is" and "To Be" business processes to identify best practices and provide recommendation to customer's specific operational needs.
- Act as the primary functional resource for report writing,
gathering/documenting functional requirements into specification documents, and providing effective communication channel between customer and technical consultants and other implementation team members.
- Ensure the customer support systems are administered efficiently, escalating issues in an appropriate and timely manner both internally and with the ERP platform vendor.
- Assist in maintaining the project plan, including timelines, task breakdown structure and competing priorities for the organization's information needs.
- Maintain issue log for the project.
Minimum and/or Preferred Qualifications
Education
- Bachelor's degree with required minimum 3-5 years in systems implementation or related experience
Experience
- Knowledge of Unit4 HCM is necessary.
- Knowledge (experience with) of at least one ERP platform that is used by a non-profit organization is preferred.
- The ideal candidate should have four (4) to six (6) years of experience working in a fast-paced environment.
- Experience working with SQL/Relational Databases or equivalent is preferred.
Skill Requirements
- Demonstrated ability to learn and be trainable on the new software.
- Demonstrated ability to manage technical (software) issues and bring to resolution.
- Demonstrated ability to manage cross functional team without direct reporting structure.
- Must possess ability to implement process improvement ideas.
- Must be able to manage project tasks and issues efficiently and independently.
- Demonstrated experience with Microsoft Office (Outlook, Word, Excel, Access and Power Point) Web-based research and information collection skills.
- Good command of the English language. Good verbal and written communication skills. Ability to proofread, edit and prepare routine written communication. Ability to respond in a clear and concise manner to requests and questions.
- Strong organization, planning, and problem-solving skills
- Strong self-management skills. Ability to set well-defined and realistic goals; monitor progress and achieve results; manage own time and deal with stress effectively; manage multiple tasks and projects.
- Ability to plan work in accordance with general direction.
- Strong results orientation, i.e., the ability to work at a fast pace and meet critical deadlines.
- Attention to detail and accuracy. Thorough when performing work and conscientious about attending to detail.
- Commitment to the delivery of excellent customer service; work and communicate with end-users to satisfy their expectations. Committed to quality service.
- Ability to control confidential information with absolute discretion.
- Team player, sense of humor,
and excellent interpersonal communication skills.
- Maintaining a positive, can-do attitude.
- Interact well with others.
- Tolerant of some ambiguity; work well under pressure; assertive; and well organized.
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