Senior Client Services Manager

Detalles de la oferta

The Role As Senior Client Services Manager you will work within the Client Services team which sits within the wider Operations team.
You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services. You should be an excellent communicator who's able to grasp client needs and brainstorm ways to fulfil them with the goal of helping to safeguard our revenue and retain clients.
You will need to build deep relationships with sales partners, working with them to unlock the full potential of any given client over time, through best-in-class service, programmatic expertise, creative problem solving and excellent brief responses.
You will also work closely with team members within Operations, Deal Delivery and Audience Development.
Responsibilities Build relationships with key stakeholders among sales partners Mentoring and coaching junior team members Taking ownership and leading on key accounts Create plans to address their business needs Schedule regular meetings with sales partners to ensure they are satisfied Educate the sales partner on new opportunities. Help sales team up-sell or cross-sell services and products Respond to brief requests, ensuring an attractive offering every time Provide reporting as needed for sales partners and clients Leverage the Deal Delivery team to ensure budgets are delivered and KPIs exceeded Collaborate with internal teams (e.g. sales, engineers, operations, senior management) to address client needs Promote value through client experience Review client dissatisfaction and concerns and seek to improve the client experience  Proven experience as a Client Relations Manager, Relationship Manager, Customer Success Manager or similar role within the martech or adtech space Experience of promoting value through customer experience Background in digital advertising Proficient in MS Office, with working knowledge of CRM platforms (e.g. HubSpot, Salesforce) A customer-oriented attitude Obsessive, relentless attention to detail Excellent communication and negotiation skills Problem-solving aptitude Ability to work well with a team Important Note: Please send the English version of your CV.


Salario Nominal: A convenir

Fuente: Grabsjobs_Co

Requisitos

Encargado/A De Comedor Industrial Ezeiza, Buenos

Buscamos Encargado/a para comedor industrial en Ezeiza, Buenos Aires. La búsqueda se orienta a personas que cumplan con los siguientes requisitos excluyente...


Pro-Selection Capital Humano - GBA Sur

Publicado 19 days ago

Bu482 , Supervisor De Planta

Desde Cona Consultores nos encontramos en la búsqueda de un supervisor de planta para importante empresa dedicada al rubro metalúrgico. El objetivo será lid...


Cona Consultores Srl - GBA Sur

Publicado 19 days ago

Senior De Seguros Generales Para Broker De

Buscamos un profesional dinámico y proactivo con experiência en todos los ramos: Autos, Motos, Integral de comercio, ART, Vida, Salud, riesgos diversos en ge...


Meentas - GBA Sur

Publicado 17 days ago

Gerente Zonal - Coordinadora De Ventas En Zona Sur

¡COORDINADORA DE VENTAS-PROMOTORA! Te estamos buscando en Florencio Varela y alrededores Buscamos mujeres emprendedoras, dinámicas, con excelente manejo de...


Amodil - GBA Sur

Publicado 17 days ago

Built at: 2024-11-08T13:46:35.216Z