We are looking for a Senior Avaya Voice Engineer to be part of our Regional IT team. This position will be based in Buenos Aires. (Hybrid model).
Something about the role: Responsible for providing, planning, analyzing, designing, developing, implementing, and controlling large, complex Voice Technology solutions.
Responsible for making sure all collaborators and providers comply with information security regulations and communicating any risks or incidents.
Participate in long-range planning and ensure those plans are consistent with business objectives for resiliency, disaster tolerance, and regulatory compliance.
Work closely with operations, Infrastructure, and Security teams among others to ensure new projects are delivered with the highest quality and in a timely manner.
Analyze and solve complex technical issues with minimal supervision.
Provide Tier 2 and 3 support of telephony infrastructure and Call Center Applications.
Comply with the established voice system architecture, methods, regulations, standards, and practices and participate in their creation.
Su Perfil +3 years experience in a similar position.Avaya Experienced Programming CM, SM, Session Manager, Experience Portal, CMS, Call Center Elite, Aura Contact Center.Experience on Call Recording Platforms.Skilled in VoIP troubleshooting and softphones configuration.Experience with Contact center design and function and Help Desk style operations.Understanding of Network Architecture and Operations.Advanced English level.Excellent communication skills (oral, written, and presentation), organizational and collaboration skills.Strong desire for creativity and innovation; strong technical leadership abilities.Proven ability to maintain leading-edge skills in a rapidly changing environment.Qué ofrecemos Al unirte a AXA Partners, trabajarás en una empresa responsable, que ofrece una verdadera cultura de conocimiento y diversidad. Nuestro objetivo es desarrollar las competencias de todos, ofreciendo al mismo tiempo una remuneración atractiva y competitiva, con oportunidades de desarrollo y crecimiento profesional. Además, en AXA trabajamos para marcar una diferencia real en las personas, cuando suceden cosas increíbles y cuando creamos oportunidades para una vida mejor, el sentimiento de orgullo es extraordinario.
Únete a una empresa que ayuda a proteger los bosques. En AXA Partners plantamos un árbol por cada nueva contratación (con contrato indefinido).
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