Senior Analyst - Managed Service Operations - Managed Service Operations (Brokerage, Capital Markets)Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor's Degree
Travel Percentage : 0%
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the role: Global Listed Derivatives Brokerage Settlement Operations using Industry Settlement PlatformsAbout the team: The Brokerage team is responsible for brokerage receivable and payable for the execution and clearing of Listed Derivatives.From a BAU perspective, pre-settlement duties entail sending invoices, reconciling all received invoices and resolving rate and trade validity disputes, physical settlement of agreed amounts, nostro break management, and management of all output from electronic settlement platforms. Post-settlement, the team reconciles all excess accruals and presents to the business for follow-up actions.From a project perspective, the team engages in various tactical and strategic process improvements and system architecture changes.What you will be doing: Complete brokerage BAU responsibilities in a timely and accurate mannerEnsure team's monthly brokerage cycle tasks are completed within the internal and market timelinesDeliver on monthly SLA targets, striving to exceed where possibleAnalyze outstanding brokerage ageing profile and identify short/medium term targets to ensure adherence to SLAsEscalate and propose solutions regarding short and long term capacity concerns to FIS managersWork with utility management and other stakeholders to ensure that SLA breaches are closed out in a timely fashionTimely escalation of potential problem brokers to managementProactively identify areas for performance and control improvementsConstantly analyze productivity/output to identify potential enhancements or cost savingsArticulate business cases to management/change/IT to execute and deliver on suggested improvementsGuide/encourage team to propose solutions and take ownership of changesProvide excellent client serviceBuild strong relationships with all stakeholders (retained team/management/business)Co-ordinate timely response and resolution of all queriesEnsure accuracy and clarity in all deliverables to stakeholdersProvide constant feedback to stakeholders to improve our service offeringProvide an effective link between industry platform providers and the participant firm in terms of knowledge transfer and decision makingMonitor controls and checks associated with tasks in SOPsConstantly analyse all activities to close potential risk gaps and implement preventative, and if not, then detective controlsEnsure timely escalation in event of a risk incidentKeep abreast of all industry changes/advancements especially with regards to the development of industry tools and regulationsUnderstand business risks/impact and escalate to management where necessaryWhat you will need: Minimum of 2+ years of work experience in Futures/Options Brokerage Receivables and Payables function.Good understanding of GMIComfortable using key industry platforms such as Docs, Atlantis, eRECS and GPSFront to back understanding of the Brokerage function, upstream dependencies and how it impacts processes downstreamDetailed understanding of exchange traded derivatives (Futures/Options)High attention to detail and quality of outputs delivered.Manage multiple simultaneous deliveries to tight deadlines.Analytical and can solve problems quickly and innovatively.Dynamic outlook, with the ability to adapt and change plans on the fly.Delivery focused; results driven.Excellent communication and coordination skills.Strong client service focus.Added bonus if you have: Experience dealing with large financial services clients.Knowledge of Front to Back Trade & Cash Settlement flowsFluent in EnglishExcellent communicatorOrganized approach – manage and adapt priorities according to client and internal requirements.Self-starter but team mindset - work autonomously and as part of a global teamWhat we offer you: Extensive Health Benefits Program along with the Family Protection PlanAward-winning learning offerings for career developmentAdaptable home - office work modelOpportunity to work with global teams and clients.A multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities – FIS is your final career step!A competitive salary and benefitsA variety of career development tools, resources and opportunitiesPrivacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
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