White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like-minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
ROLE SUMMARYYou'll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best service. You will thrive in a team environment, and you will inspire others with your passion and support.
The Customer Host role ensures that we are leading the way in being a sociable retailer, through ensuring that our customers have the best experience in our shops.
Making sure that our customers feel welcome and at ease in our shopsPicking up on Customer buying signals to ensure that we are meeting the customer's needsEnsuring that Product presentation and Shop visual standards are always excellentUnderstanding the features (fits, style, fabrics) of our product ranges to suggest the right products and outfits for our customers to drive salesUsing knowledge of promotions or discounts available to inform our customers and increase salesIntroducing customers to multichannel shopping through More Ways to ShopAssisting in Events, including Customer Event and preview eveningsResponding to customer feedback and queries when needed, ensuring the customer is always happyAwareness of our charity partner and the positive impact they have in our community, so able to share with customersUnderstanding our approach to Ethical Sourcing to be able to explain this to our customersEnsuring key customer touchpoints within the shop are covered, greeting, till point, dressing rooms to offer, service, sales advice and introduce additional productsProcessing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customersBenefitsAs a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:
Quarterly bonus opportunityUp to 28 days holiday per annum2 days (paid – contracted hours) per year to volunteer in the local community50% discountAnnual uniform allowanceBUPA Dental InsuranceHealthcare cash plan and Life AssuranceInterest free season ticket loanPension ContributionWe are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
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