You build and promote great relationships with colleagues, design customer experiences that inspire loyalty.
You are the most important pillar of our success.
You make the difference.
Your Role
You will support customers by providing helpful information, answering questions, and responding to complaints.
Utilizing your strong forwarding and market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services, and features.
Your Responsibilities
To drive customer engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and the Operational Care Center.To establish and strengthen operational relations with customer contact(s) through daily interactions, regular care visits, and pro-actively advising and consulting to ensure customer satisfaction.To qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted and closed.To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.To qualify and enter customer orders into the operational execution process.To collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.To document, resolve, and analyze all complaints, then identify, share, and eliminate root causes.To create, review, and refine customer reports.To ensure delivery against all financial targets and strategic objectives.Poseer conocimientos y actuar conforme a las Instrucciones de trabajo, políticas de KN y SOPs de clientes Pharma.Utilizar proveedores debidamente calificados/aprobados para PharmaChain.Reportar y documentar los desvíos mediante el TIP/CAPA.Completar y participar de todos los entrenamientos de Pharma Chain requeridos en training Plan /Política Pharma.Participate in all trainings, campaigns, and other activities related to quality, occupational health & safety, environment, and security.
Actively cooperate in QSHE objective achievement.
Report environmental or occupational health & safety incidents/accidents.
Your Skills And Experiences
Bachelor's degree in International Relations or similar fields.3+ years of experience in customer service.Previous experience in sea logistics, including import and export processes.Advanced English.
Good Reasons to Join
At Kuehne+Nagel, we are committed to matching that excitement with a company culture that puts people first.
You can expect excellent training programs, competitive compensation, tuition reimbursements, employee discounts, benefits package, and more.
We are one of the world's leading logistics companies with offices worldwide.
With us, you not only land your next job but an opportunity for a career.
Join us now!
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