Sea Logistics Customer Care Specialist

Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.
Your RoleYou will support customers by providing helpful information, answering questions, and responding to complaints. Utilizing your strong forwarding and market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services, and features.
Your ResponsibilitiesTo drive customer engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).To establish and strengthen operational relations with customer contacts through daily interactions, regular care visits, and pro-actively advising and consulting to ensure customer satisfaction.To qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted and closed.To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.To qualify and enter customer orders into the operational execution process.To collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.To document, resolve, and analyze all complaints and then identify, share, and eliminate root causes.To create, review, and refine customer reports.To ensure delivery against all financial targets and strategic objectives.Mandatory responsibility for ISO 9001 / ISO 14001 / OHSAS 18001 / ISO 45001 standards:Participate in all trainings, campaigns, and other activities related to quality, occupational health & safety, environment, and security.Actively cooperate in QSHE objective achievement.Report environmental or occupational health & safety incidents/accidents.Your Skills and ExperiencesAdvanced level of English.
Previous experience in international trade or related areas.
Degree in International Trade or a related field.
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