We've been around since 2015, and we're serving over 9500+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants.
About the Team We are trusted advisors for our customers that accelerate their path to becoming successful with Gorgias. A successful customer for us is a customer whose support team meets and exceeds their customers' expectations.
As a Scale Programs Specialist, you will help drive expansion for our small and mid-sized customers.What You'll DoContribute ideas and analysis to build out our scaled Customer Success programIdentify and act on churn risk and expansion opportunitiesMeet with customers on consult calls to answer product questions and drive usageEducate and empower our customers on the Gorgias platformMonitor our Facebook CommunityLead webinars with customers and answer questions liveWho You Are1-2 years in a customer-facing roleYou have excellent communication and interpersonal skills, follow-up skills and attention to detailDemonstrated ability to influence and consult (providing options with pros, cons and risks) and lead sponsors/stakeholders to the solution of business process and/or technical problemsYou have a highly structured work approach, ability to manage multiple activities in parallelYou are comfortable in a startup environment; are self-motivated, move quickly, and wear many hatsYou have a passion for and excel at building and maintaining relationships while working to mitigate churn and drive engagement and renewalsPassion for learning! You want to grow and improve every dayPerks and Benefits4-week vacationPaid sick leavePaid parental leave (12 weeks)Latest MacBook ProPersonal credit card to buy lunchesRetirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.Get up to $700 to set up your workstation at home (working from home should feel breezy)Get up to $2000 of learning material (includes books, courses, training sessions that can be easily identified and linked with your job scope)Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsites!)Why join us? We're among the fastest-growing startups in the eCommerce ecosystemWe've built an extremely efficient go-to-market engineWork with a talented team you'll learn a lot fromJoin a company where automation, good & clean data are core beliefs shared by all*More cool things to know about Gorgias...
We went from 0 to 8000 merchants using our platform every day from 2016 to 2021We have a 4.8 rating on GlassdoorOur software stack: stackshare.io/gorgias
#J-18808-Ljbffr