Job DescriptionAre You Ready to Make It Happen at Mondelez International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
How you will contribute You will:
Be the single point of contact for your customer portfolio.Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction.Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer), and developing collaborative relationships cross-functionally and with customers.Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives.Use customer data to monitor on-shelf availability, depot-to-store service, stock holding, and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales.What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in CS&L and with customers.Experience in fast-moving consumer goods or consumer packaged goods company.Strong analytical and problem-solving skills.SAP knowledge and expertise in MS Office.Customer orientation, strong influencing and communication skills.Strong focus on delivering productivity, service, and KPIs.Team player, accountable, proactive thinking, flexibility.Additional Job Description Experience in SAP SD.Experience in the Order to Cash workflow and EDI platforms.Collaboration with suppliers by reviewing invoicing processes and purchase orders.Strong knowledge in Excel, Power BI & Databases (Desirable).Advanced English.No Relocation support available.
Business Unit Summary Mondelez Southern Cone represents Mondelez International operations in Argentina, Uruguay, and Paraguay. We produce over 40 iconic and delicious brands with more than 400 products including Milka, Oreo, Cadbury, and Tang, and local jewels like Cerealitas, Terrabusi, and Clight, among others. More than 2,600 wonderful people proudly work to make our delicious snacks at two production plants in Argentina: the Pacheco Plant in Buenos Aires Province, Villa Mercedes Plant in Villa Mercedes Province, and our commercial offices located in San Isidro, Buenos Aires Province.
To learn more about us, visit www.mondelezinternational.com/ar.
Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type Regular Customer Collaboration (CLD) Customer Service & Logistics
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