Join our dynamic team and lead the transformation of logistics operations as a Software Quality Manager. You will be responsible for driving innovative solutions for our clients' SAP FICO/R2R/Ariba modules, ensuring the total quality of the systems and technologies implemented in the company's production environment. Get ready to be part of technological advancement and guarantee the satisfaction of our clients. Overview Be at the forefront of innovation and excellence as a Principal QA R2R Specialist, where you'll drive impactful solutions for our clients' SAP FICO/R2R/Ariba modules. Join a dynamic team where you'll play a pivotal role in revolutionizing logistics operations. From monitoring ticketing systems to providing cutting-edge SAP solutions, your expertise will shape the future of logistics management. Get ready to dive into the heart of technological advancement and lead the charge toward optimized efficiency and client satisfaction. The Quality Assurance Analyst job is responsible for the overall quality of systems and technology that are released into ETP's production environment. The scope of this role includes the comprehensive aspects of quality including testing documentation, planning and execution of testing, testing validation, and obtaining approval using both manual processes and automated tools that are available in the SGWS environment. In their role, Quality Assurance is responsible for ensuring the product meets business requirements and overall business objectives by tracking and reporting quality assurance metrics such as defects, defect counts, test results and test status, as well as documenting problems and communicating the issue to development staff to assist in their resolution Job Duties and Responsibilities • Provide day-to-day production support for SAP FICO/R2R modules. • Monitor the ticketing system for new SAP FICO/R2R-related tickets, ensuring timely resolution. • Serve in a team leader capacity with large-scale platform testing (SAP, Ariba, Vertex, Black Knight, etc.) • FSCM experience is a huge plus. • Lead the implementation, build-out, or expansion of automated testing tools • Coordinate and schedule testing programs with project and program teams • Reporting testing outcomes to project stakeholders • Coordinating the work of 3rd party Quality Assurance teams • Perform quality and testing audits across the various IT functions to ensure quality and testing standards, procedures and methodologies are being followed properly and consistently • Identify, recommend, and implement process improvement opportunities for SGWS quality assurance programs • Review 3rd party testing programs to ensure quality and compliance standards with SGWS practices • Understand various programming languages (ABAP, Java, C#, Perl, Python, etc.) and deployment tools such as Turnover, QGM/Solution Manager, as well as devOps and CI/CD practices • Identify test data requirements and work with other teams as needed to create and maintain test data • Execute tests, both manual and automated, including documentation of test results and defects, and assist in defect troubleshooting and resolution • Assist in the implementation and maintenance of software testing tools • Create, run, and maintain reports to measure and track testing metrics • Update problem tickets to keep users informed of ticket resolution progress. • Participate in client requirements gathering sessions as required. • Offer SAP best practice solutions to meet user needs. • Contribute to the preparation of SAP FICO/R2R test cases and execution of testing cycles with business stakeholders. • Lead tracking and monitoring of production support issues, enhancement deadlines, and escalations pertaining to SAP FICO/R2R solutions. • Update status to appropriate leadership. • Utilize the Tosca automation tool and HP ALM. • Experience with S/4 Hana is highly desirable. Minimum Qualifications • 5 years of working experience in Testing and solution design, development, implementation support of SAP (S/4 HANA) – FICO R2R module. • SAP upgrade experience is a plus (especially from ECC to S/4 HANA) • Knowledge of MM Module Components: Vendor Master, Material Master, Purchasing, Material Requirement Planning, Inventory Management, Warehouse Management. • Cross-functional (SD, HCM, VISTEX, PP EWM) knowledge. • Must have at least 3 full life cycle experiences in SAP FICO/R2R, implementation, global template, and production support environment. • Implementation level understanding of SAP FICO/R2R RFCs, BAPIs, BADIs, BDCs, user exits, and enhancement points. • Experience with Simple finance and central finance is a huge plus. • SAP Programming Knowledge (ABAP, EDI, Output / Printing, debugging) is preferred. • Proficiency and IT knowledge across multiple platforms. • Strong problem-solving and analytical skills. • Able to understand business requirements, custom reports, interfaces, conversions, enhancements, forms, and workflow (RICEFW) objects • Experience with ServiceNow is a plus 100% remote. Contractor from anywhere in Latam.