David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology.
Together, we're looking for a Russian speaking Sales Team Leader to join their teams in Gdansk.
Position: Sales Team Leader with Russian Location: Gdansk, Poland Work Model: Fully on-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Apply a process of continuous review, management of absenteeism and attrition for all Sales Advisors in the team Review and monitor work performance of all Sales Advisors Undertake quarterly performance reviews and 1:1 monthly meetings Ensure Advisors are recognized and rewarded for outstanding achievements/performance Provide clear direction and guidance with a team's sales goals in mind Facilitate a culture of open and honest 2 way communication Maintain an environment which supports the spirit of teamwork Ensure actions from employee satisfaction survey are implemented and continuously reviewed Coach, develop and motivate Sales Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development Monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types Ensure accurate and timely communication of any client/campaign issues to Operations Manager Ensure appropriate actions are taken to improve client satisfaction survey scores Implementation and improvement of the processess.
REQUIREMENTS: Native/ fluent in Russian both verbal and written.
Good command in English At least 1 year of experience in sales operations/Team Leading (ideally B2B), managing both internal and external stakeholders Rev Ops mindset At least 3 years of professional experience in a BPO/Contact Centre environment Vibrant and resolute personality to successfully lead and coach a team Understanding of B2B sales operations and experience with sales KPIs Adaptability to a fast-paced international work environment, a drive to make an impact, and share best practices Effective task prioritization and time management skills, especially under pressure.
OFFER: Opportunity to collaborate with top brands in the market Attractive remuneration package Private medical healthcare Engaging role in shaping B2B sales for key partners Ongoing professional development opportunities Relocation support (if necessary from outside of PL) Dedicated and motivated team Modern office environment, equipped with modern workstations, free beverages, and fruits And many others!