Overview***OFFICE-BASED*** The Sales Support Specialist is responsible for providing world-class customer service & support to designated Account Managers.
ResponsibilitiesExecute with a high level of accuracy, timeliness, and minimal errors the daily order process for designated accounts utilizing the company ERP (TRX) System and AutoQuotes.Handle company orders and audit policies utilizing the company ERP (TRX) System and AutoQuotes.Develop and maintain a thorough knowledge of the Company's available resources, products, and pricing structures.Enforce company order policy by auditing, analyzing, and interpreting incoming orders, covering a wide scope of company products, to clarify terms, pricing, discounts, conditions of sale, timing of order shipment, customer market segment, ship-to location, and shipping instructions.Process and route orders for scheduling, order acknowledgment, shipping, and invoicing.Maintain and manage orders based on written customer change requests, enforcing change order policies.Communicate order delays in a timely and courteous manner, seeking a positive resolution balancing organizational financial/sales goals with customer needs.
Involve or consult with appropriate outside sales and management to resolve any conflicts.Accurately prepare and process quotation requests in a timely manner within required deadlines.Work collaboratively with category specialists for additional information or direction required based upon specific product category and special customer needs/expectations.Contact and engage order sources to clarify and correct any order discrepancies or mis-stated information.Serve as the primary customer service contact for assigned sales/account base.
Promote and demonstrate productive and positive customer relationships by ensuring friendly, professional, knowledgeable, and responsive customer support (lead by example).Perform administrative responsibilities for designated outside sales manager and maintain regular communication regarding any customer needs that extend beyond routine support.
Be proactive in identifying and supporting customer issue resolution.
Maintain and administer policies for the department.Handle all end-of-day registers and banking as needed, including following up with customers who have outstanding balances on account.Ideal Candidate Will Possess the Following Skills and AbilitiesEducation / Experience: Associates Degree in Business or 2+ years of equivalent work experience.
Competencies: Problem-solving and critical thinking, excellent verbal & written communication skills, energetic, positive attitude, ability to work under pressure while maintaining positive behavior, ability to work independently or with others in a team environment, detail-oriented, time and resource management skills, organizational and follow-through skills.
Other Requirements: Computer and software proficiency (Excel, Outlook, Word, PowerPoint, CRM), valid driver's license.
At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short-term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.
EOE/M/F/Veterans/Disability
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