We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.
Description and RequirementsAbout Lenovo: Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the world's most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world.
Who You'll Work With: The Sales Support Representative (SSR) is an integral part of the sales organization and provides sales support for retention, development and acquisition accounts. The SSR is expected to problem solve and self-start while managing a variety of requests and tasks. The ideal candidate will be detail oriented with strong communication skills, able to work independently and driven for results.
The SSR main goal is to increase customer satisfaction by minimizing escalations and improving customer experience with Lenovo by providing accurate and on-time solutions. Support provided to our Internal Sales Reps and face to face Reps with back-office tasks related to opportunity to contract management, creation of system configurations based on our product portfolio, as well as provide proactive follow-up and information on overall account support, while having regular interlocks with your Sales Reps.
Job Responsibilities: Support assigned outside and inside sales representatives in the growth and overall management of assigned territorySupport presales activities and respond to post sales questionsE2E ownership and troubleshooting assistance of any back-end operational matter raised by sales teamCollaborate with cross functional teams to improve customer experience within assigned territoryVerify credit limits through Accounts Receivable and support resolution of overdue invoices and credit issuesAccurately process customer transactions (quotes and sales orders)Identify and implement process improvements to increase the team efficiency and effectiveness.Help develop top quality procedures and control check points to proactively find errors and gaps.What We Will Offer You: An open and stimulating environment within one of the most forward thinking IT companiesFlat structures and fast decision-making processesA modern and flexible way of working to combine personal and professional lifeAn international team with a high focus on Gender DiversityAttractive compensation packageRequirements: Bachelors Degree (in process/finalized)2+ years of experience in similar companies/position is preferredAdvanced English level, written and oral (exclusive)Intermediate to advanced Microsoft Excel and PowerPoint skillsPositive attitude and ability to collaborate in an energetic environment building strong relationshipsAbility to work under pressure, meet deadlines with minimal guidance and deal with ambiguityStrong organizational, planning and problem-solving skillsSelf-driven, proactive working and goal orientedAbility to stay organized and work independently to research for solutionsWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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