Description and Requirements About Lenovo: Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the world's most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world. Join us in defining our world of tomorrow and creating smarter technology for all!
At Lenovo, we manufacture one of the world's widest portfolios of connected products, including PCs (ThinkPad, Yoga, Lenovo Legion), tablets, smartphones and workstations as well as augmented and virtual reality (Mirage, ThinkReality) and smart home/office solutions, software and services. Lenovo's data center solutions (ThinkSystem, ThinkAgile) are creating the capacity and computing power for the connections that are changing business and society.
Who You'll Work With: The Sales Support Representative (SSR) is an integral part of the sales organization and provides sales support for retention, development and acquisition accounts. The SSR is expected to problem solve and self-start while managing a variety of requests and tasks. The ideal candidate will be detail oriented with strong communication skills, able to work independently and driven for results. Due to cooperation with various cultures we are looking for an open-minded, proactive person who is willing to take ownership and contribute to profit of the company.
The SSR main goal is to increase customer satisfaction by minimizing escalations and improve customer experience with Lenovo by providing accurate and on-time solutions. Support provided to our Internal Sales Reps and face to face Reps with back-office tasks related to opportunity to contract management, creation of system configurations based on our product portfolio, as well as provide proactive follow-up and information on overall account support, while having regular interlocks with your Sales Reps.
You'll report to Sales Support Manager.
Job Responsibilities: Support assigned outside and inside sales representatives in the growth and overall management of assigned territory Support presales activities and respond to post sales questions E2E ownership and troubleshooting assistance of any back-end operational matter raised by sales team Collaborate with cross functional teams to improve customer experience within assigned territory Verify credit limits through Accounts Receivable and support resolution of overdue invoices and credit issues Accurately process customer transactions (quotes and sales orders) Identify and implement process improvements to increase the team efficiency and effectiveness. Help develop top quality procedures and control check points to proactively find errors and gaps. What We Will Offer You: An open and stimulating environment within one of the most forward thinking IT companies Flat structures and fast decision-making processes A modern and flexible way of working to combine personal and professional life An international team with a high focus on Gender Diversity Attractive compensation package We are looking forward to discussing this position with you soon! Requirements :
Bachelors Degree (in process/finalized) 2+ years of experience in similar companies/position is preferred Advanced English level, written and oral (exclusive) Intermediate to advanced Microsoft Excel and PowerPoint skills Positive attitude and ability to collaborate in an energetic environment building strong relationships Ability to work under pressure, meet deadlines with minimal guidance and deal with ambiguity Strong organizational, planning and problem-solving skills Self-driven, proactive working and goal oriented Ability to stay organized and work independently to research for solutions
