We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.
Description and RequirementsThe Global Accounts Sales Operations Support (GA SOS) Specialist works closely with the Account Teams around the world and acts as the single point of contact for global operational back-end execution on their assigned accounts. The candidate will be responsible for processing, documenting, and communicating all requirements from Inside Sales Reps and Global Project Managers, as well as tracking all issues to resolution.
In addition, the role will require close coordination with related teams, such as BT/IT, Product, and Pricing, to ensure appropriate coverage and support, contributing to customer satisfaction. The SOS Specialist will also serve as an operational feedback source for the GA Capabilities team to help build future capabilities.
A sense of urgency and effective communication are vital to this role. Success in this position depends on the candidate's experience with change management, quality assurance, and issue resolution. The candidate will manage multiple tasks and processes, requiring the ability to prioritize effectively and deliver accurate and timely results consistently. The GA SOS Specialist must be passionate about improving processes that underpin the global business.
What You'll Do: Create local country versions of customized products during product transitions.Renew Multi-Country and Regional quotations.Create and deliver customer catalogs using the Lenovo Bid Portal (LBP), ensuring catalog quality and continuous improvement to guarantee excellent customer service and experience.Take end-to-end ownership and provide troubleshooting assistance for any back-end operational matters raised by the account teams.Identify and implement process improvements to increase team efficiency and effectiveness.The right candidate will: Have a positive attitude and the ability to work in a collaborative, energetic environment while building strong relationships.Be able to work under pressure, meet deadlines with minimal guidance, and navigate ambiguity.Possess strong problem-solving skills and the ability to model complex data.Be innovative and creative, with the ability to engage others in new ideas and projects.Be self-driven, proactive, and goal oriented.Have excellent organizational and documentation skills.Position Requirements: Bachelor's Degree (in progress or finalized).Fluency in English (written and oral) is required.Advanced knowledge of Excel is essential.Preferred Qualifications: 2+ years of experience in a similar role or within similar companies.Experience in the PC Industry or IT Hardware sales/sales support is preferred.Coaching and mentoring skills are highly desired.Project management skills are highly valued.Experience working with diverse teams is a plus.
#J-18808-Ljbffr