Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Not ready to apply? Join ourto get relevant job alerts straight to your inbox. This role supports the Americas Sales Operations Leader and will lead the daily operational cadence of the sales organization. This individual will be part analyst, process developer, and coach. She is first, and foremost, an enabler to the sales leaders, constantly working to simplify and/or eliminate the administrative barriers to selling. Of primary concern is the pipeline and forecast management process. He will also provide analytical expertise to target growth opportunities, problem solve issues, or predict results of investment options. Finally, she will coach other members of the growing team.
This position requires extensive sales knowledge to understand the day-to-day experience and anticipate the needs of quota-carrying stakeholders. This person must develop rapport and credibility with the sales leaders and sellers, so people skills (empathy, forthrightness, and presence) are critical. Knowledge of the field that Ciena operates in is beneficial.
Responsibilities include:
Drive Sales productivity by optimizing processes to meet Sales where they are and support them in the future. Act as subject matter expert for Americas sales data and forecasting process. Lead efforts to ensure SalesForce is properly utilized and appropriate deal hygiene is maintained. Design and execute reporting to account leaders on Sales pipeline status, KPIs Provide operational expertise to analyze and execute territory management and quota distribution efforts Conduct critical analyses in support of the business Lead problem solving efforts on operational issues within the business. Coach other team members on best practices and communication strategies Partner with critical groups like finance, product, and global sales operations to deliver functional initiatives. Preferred Skills:
Excellent communication, interpersonal and collaboration skills
Personal commitment to customer service and building relationships
Is a team player with a collaborative approach to problem solving
Required Experience:
Bilingual: Spanish (native), English (Conversational)
Bachelors Degree in Business Management or related/equivalent
5+ years in a sales or sales support function
Significant experience with SalesForce.com is a must. Ideally this person will have multiple years of hands-on opportunity management and dashboard/report usage and creation.
Significant experience coordinating with Finance and/or Marketing operations organizations is desired.
2 years in high value/low volume tech is highly desired
Strong Excel/Data Base experience
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Not ready to apply? Join ourto get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
