Looking for a Business Development Representative to add to our Sales Call Center Team! Must be goal oriented, motivated, reliable and a Team player. This position will handle all incoming sales calls and Internet Lead follow ups in order to schedule Appointments for the Sales Team. Able tomake outgoing calls for customer retention. Mercedes-Benz of Atlanta Northeast is an award-winning Mercedes-Benz dealership, serving the Atlanta metro area since 1975. Awards include: Ranked in the 2019 ATLANTA BUSINESS CHRONICLE "Best Places to Work"The Prestigious Consumers' Choice Award for eight consecutive yearsGWINNETT MAGAZINE "Best Place To Buy A Car" and "Best Auto Mechanic" awardsWhile awards are nice, it is the context that is most important. Awards and recognition are only possible because of the exceptional people who make up our team and their relentless drive to create amazing customer experiences and, in turn, a unique and rewarding culture. We arefamily-owned and operated, providing a nurturing, supportive, family-like atmosphere for three generations. In a recent survey, employees expressed a genuine appreciation for their workplace, the culture of teamwork and the values and leadership that come from the top and spread through the entire company. That creates a positive energy for the whole team which helps make customers happier. It's a true win-win! What we offer: Free Health Insurance Option Available401k Match Options AvailableHSA company match contributionDental and Vision Insurance AvailablePaid Vacations, Holiday Pay, PTO payCareer advancement opportunities, promote from withinDiscounts onproducts and servicesFamily owned and operatedLong term job security Responsibilities Answer customer calls and establish follows-up with sales appointmentsRespond quickly to internet, phone and live chat inquiries using email, scripts and templatesProvide customers with initial product information and direct them to the appropriate dealership resourcesPresent initial financing options based on customer needsFollow up with leads that are not ready to make an appointment or no-showParticipate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership managementUtilize CRM tracking system dailyQualifications At least one previous role based in customer service experienceExcellent teammate with collaborative attitude and eagerness to improvePrompt and courteous demeanorPositive and hardworking personalityStrong computer skillsValid driver's license We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.
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