Job Title: Romanian + English Customer Service Representative Location: [Specify location or Remote] Work Schedule: Monday to Friday: 8:00 a.m. 10:00 p.m. Saturday and Sunday: 10:00 a.m. 6:00 p.m. (All times are in the local market time zone) Training: Duration: 2 weeks of training + 1 week of nesting Training will cover essential customer service skills, product knowledge, and system navigation to ensure your success in the role.
Requirements: Fluency in both Romanian and English (written and spoken) Excellent communication and interpersonal skills Previous experience in customer service is a plus Key Responsibilities: Respond to customer inquiries via phone, email, and chat, providing accurate information and solutions Assist customers with their concerns, ensuring a high level of satisfaction Maintain detailed records of customer interactions and transactions Collaborate with team members to improve processes and customer experience What We Offer: Competitive base salary (with potential for performance-based increases) Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary Additional payment for night hours work (if applicable) as per approved company program Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGN Medical plan: comprehensive health and dental care Life insurance Multisport Card (co-financed by the employer) Discounts on various goods and services Relocation Package: Reimbursement of travel expenses up to 490 BGN after 6 months from your start date in the company, provided there is no pre-notice (travel documents need to be presented e-ticket and invoice) Advance in salary of 1056 BGN net available upon request of the employee (will be transferred to bank account within 5 working days) Please note: If the contract is terminated within the first 6 months of employment, any outstanding net amount from advance salary payments will be due back and deducted from the last salary/salaries before leaving the company, and no payment of the travel expenses will be processed.
How to Apply: If you are passionate about helping customers and have strong communication skills, wed love to hear from you.
Please send your CV to ******